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Screwfix Direct

Screwfix is the UK’s largest multi channel supplier of Trade Tools, Plumbing, Electrical, Bathrooms and Kitchens. With over 30 years experience in the industry.

We provided transport for Screwfix in March 2012 where we arranged coaches from 19 different locations to Beaumont House, Windsor for a 2 day staff conference

The coaches required were for over night stays picking up at

Swindon, Preston, Liverpool, Peterborough, Dartford, Stafford, Hounslow, Dudley, Southampton, Plymouth, Newport, Welwyn Garden City, Gateshead, Portsmouth, Doncaster Ipswich, Central London,Croydon, Gillingham, Hemel Hempstead

234 People – 19 Vehicles

-How we dealt with the enquiry

*Working closely with the Operations team to ensure we use our Executive Corporate Vehicles were used

*The client had a maximum length of time to be spent on vehicles, so routes and breaks were adjusted to meet requirements

*Signage to be displayed in the coach with company logo and pick up area was sent all drivers

*On site Momentum Staff were at hand on site, to liaise between the client and drivers

-How we delivered the service to fulfil their requirements

*Due to traffic one driver did have to change his route, this did add a small amount of extra travel time. Constant communication with the client to update progress, limited the impact of the vehicle arriving late and allowed the client to amend the start time of the conference

* We delivered the service successfully and made sure they client reach their destination in time. (with the one exception)

* We took care of all last minute changes and provided all the support possible to ensure the clients were satisfied with the service.

-The feedback we got from them afterwards

The feedback was positive, so much so they have booked again

2013

For the second year running, we provided transport for Screwfix in March 2013, this year we arranged coaches from 20 different locations all around the country taking to Celtic Manor, Newport for their annual staff meeting

Again the coaches this year were for over night stays picking up in

Barking, Sittingbourne, Croydon, Reading, Northampton, Southampton, Welwyn Garden City, Hemel Hempstead, Central London, Bristol, Dudley, Crawley, Gloucester, Norwich, Doncaster, Liverpool, Oldham, Gateshead, Plymouth, Newport

265 People – 20 Vehicles

-How we dealt with the enquiry

*Our aim was to improve on the service provided the previous year

*Maximum length of time to be spent on vehicles as previous, so routes and breaks were adjusted to meet requirements

*Due to having tight time schedules all routes were mapped, with driver breaks built in

*Signage to be displayed in the coach with company logo and pick up area was sent all drivers

-How we delivered the service to fulfil their requirements

*Any amendments were handled quickly, with the operations team constantly keeping drivers updated

*Drivers contact details were passed to the client as well as being text to all Lead Passengers at the pick up points

*On site Momentum Staff were at hand, to liaise between the client and drivers and coordinate the return journey departures

-The feedback we got from them afterwards

The feedback from Screwfix was really positive, they appreciated the effort that had been made to increase the level of service.

“We are more than happy to use you again, next year”